FirstService Residential Appoints Erin Hosler as Director of Residential Hospitality

Veteran luxury hospitality leader to enhance resident experience across new development properties.

New York, 11 November 2025 – FirstService Residential, New York’s largest residential property management company, has announced the appointment of Erin Hosler as Director of Residential Hospitality for its New Development Group. With more than 30 years of experience in luxury hospitality, Hosler will lead efforts to elevate service standards and strengthen staff culture across a growing portfolio of residential buildings. In her new role, Hosler will design customized training programs that support building service teams, ensuring residents receive a thoughtful and high-quality living experience. Her work will focus on fostering a warm sense of community and encouraging continuous improvement for building staff and management teams. “We take the resident experience seriously. It’s at the heart of everything we do,” said Marc Kotler, president of FirstService Residential New York. “Erin’s appointment underscores our commitment to creating moments of comfort, care, and connection in the properties we manage.” Hosler has previously led service training programs for several well-known hospitality brands, including The Ritz-Carlton, The Langham Hotels and Resorts, SoHo House, The Standard Hotels, Auberge Resorts Collection, André Balazs Properties, and Ian Schrager Hotels. Her background centers on developing hospitality cultures that feel personal and welcoming rather than transactional. “True hospitality is something residents can feel,” Hosler said. “It’s the kind of service that turns a living space into a home. I’m excited to help bring that experience to more communities across New York.”

About FirstService Residential

FirstService Residential provides property management services to residential communities across the United States and Canada. The company partners with building owners, boards, and developers to enhance property value and improve the daily living experience for residents. Its services include 24/7 customer support, lifestyle programming, technology solutions, and specialized support through FirstService Financial and FirstService Energy. FirstService Residential is a subsidiary of FirstService Corporation (NASDAQ and TSX: FSV), a leader in property service management across North America.

• By Editorial Panel
• 04 Mar 2026